Cancellations and Returns Policy

CANCELLATION, RETURN AND REFUND POLICY OF Relcube India Pvt Ltd (Recycledevice)

That the return, cancellation and refund policy is subject to modification from time to time, and upon such modification in any term and condition of return, cancellation and refund policy it will mirrored on the platform. Such modification is applicable at the time of return, cancellation initiated by the users and further users understand and accept the importance of regularly modifying the policy as updated on the platform from time to time.

CANCELLATION POLICY

Recycledevice cancellation policy provides you an opportunity to cancel the goods purchased by you from company’s B2B sales mobile application namely “Recycledevice Partners” (That the website and mobile application hereinafter referred as “Platform”.) for the reasons mentioned below within the specified cancellation time.

A. CANCELLATION REQUEST OF THE BUYER

Buyer can cancel an order when it is in packed status but not yet shipped from our warehouse, as long as the cancel option is available on the platform. However, subject to buyer’s previous cancellation history, Recycledevice reserves the right to deny any refund to buyer pursuant to a cancellation initiated by buyer even if the same is within time limit of cancellation followed by suspension of account, as may be necessary in the sole discretion of the Recycledevice.

B. CANCELLATION FROM OUR END

Recycldevice reserves the right to cancel any open order for reasons including but not limited to:

1. in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
2. fail to contact Buyer by phone or email at the time of delivering the Order;
3. fail to deliver Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
4. unavailability of all the items ordered by Buyer at the time of booking the Order; or
5. unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Recycledevice will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability.

Recycledevice reserves the right to look into the cancellation request of the buyer and determine if such cancelation request falls under the conditions mentioned above. If Recycledevice is satisfied that the request and same fulfills any of the aforesaid conditions, then Recycledevice shall process the cancellation request and refund amounts to the buyer.

RETURN POLICY

Recycledevice return policy provides you an opportunity to return the goods purchased by you from company’s B2B sales mobile application namely “Recycledevice Partners” (That the website and mobile application hereinafter referred as “Platform”.) for the reasons mentioned below within the specified return time period.

A. RETURN REQUEST

You are welcomed to return goods due to the reasons mentioned below. However, the buyer has to conserve the goods in its original condition along with original bill and packaging:

1. Good(s) is physically damaged or is defective apart from quality description mentioned on platform at the time of sale;
2. Wrong good or goods mismatching the description or specifications mentioned on the listing page of the platform;
3. Part of the order/goods are found to be missing due to any reasons attributable to the logistics;

At the time of placing the return request on the platform, Buyer will be required to provide certain information and proof not limited to:

1. Buyer needs to share the image of the goods which indicates the issue in delivered goods. The images need to capture the following:
   1. The shipping label with unique product barcode & order reference number;
   2. Order details;
   3. Packing shipment;
   4. Issue observed by the buyer in the goods;
   5. Damages to the product;
   6. IMEI no. or Serial no. of the goods.
   7. Copy of bill/tax invoice for the product received.
2. A video clip shows the issues in the goods/shipment delivered. The clip needs to capture all the sides of the package, order details, quantity of the product, damages in the product, any tampering with the outer box etc.

The customer support team of the platform will contact the buyer in case any further information required.

Buyer has to raise a return request for any of the above-mentioned issues within the time period mentioned under terms and condition of the product list page at the time of purchase.

Upon receipt of return request from the buyer, the same shall be displayed upon the platform. We will internally scrutinize the return request raised by the buyer and inform the buyer about the approval or rejection of the request and will communicate the same to the buyer.

B. DECISION ON THE RETURN REQUEST OF GOODS:

Based on our internal scrutiny of the return request raised by you, any of the following may occur:

1. Approval of the return request of goods: the request shall be approved under the following circumstances:
   1. If the buyer fulfills the criteria of clause 1(a) & (b);
   2. And the returned goods after reaching to warehouse and has passed a quality check.
2. Rejection of the return request of goods: the request shall be rejected under the following circumstances;
   1. If the buyer does not fulfill the criteria of clause 1(a) & (b);
   2. the returned goods after reaching to warehouse and has not passed a quality check;
   3. if the buyer does not respond to the inquiry/ communications via any modes made by us to procure certain information about the return request;
   4. buyer is unable to share sufficient proof on request of us in support of claim.

C. DELIVERY OF REVERSE SHIPMENT TO US:

Once the return request raised by the buyer is approved, our delivery agent will pick up the shipment from the buyer (“reverse shipment”) within agreed time frames, as may be communicated or displayed on the platform. There are two ways to return the product to us:

1. Pick up: In most locations, we offer pick-up service.
2. Self-Ship: If we don't offer a pickup at your location. In such cases, the buyer needs to ship the items back and share scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. At the time of such pick- up the delivery agent shall conduct a quick check of the delivered shipment and may take photos, videos etc. of the reverse shipment. the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you.

The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned must be unused and in their original condition with all original packaging intact.
2. Recycledevice shall reserve the right to restrict return of the goods purchased by buyer in any way breaches or misuse this policy, as determined in Recycledevice sole discretion. In case buyer have purchased any goods which has a free gift/offer associated with it and buyer wish to return the main goods, then buyer will have to return the free goods as well.
3. Recycledevice will not be liable for the goods returned by mistake. In circumstances where an extra or a different product is returned by mistake, Recycledevice would not be accountable for misplacement or replacement of the goods and is not responsible for its delivery back to the buyer;
4. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
5. If your self-ship your returns, reverse shipping costs would be borne by buyer. For returned items the refund for returned products will only be initiated if they pass through a quality check at our warehouse. If the quality check fails, the product will be reshipped back to you and re-shipment cost will be borne by buyer.

D. TIME FRAME FOR REVERSE SHIPMENT

In order to pick up the reverse shipment we will endeavor to make first attempt to deliver the reverse shipment to us within fifteen days from the date of receipt of reverse shipment.

The Reverse Shipment beyond the said timeline due to reasons solely attributable to us, we shall communicate such delay to the buyer within reasonable time. In case of unavoidable circumstances or occurrence of a force majeure event or any event beyond our reasonable control, timelines shall stand extended.

If we are unable to receive the reverse shipment due to buyer’s or its representative’s unavailability at the location on the first attempt, our delivery agent will make a maximum of two (2) more attempts to pick-up the reverse shipment. We will endeavor to attempt pick-up within the next forty-eight (48) hours from the last pick-up attempt. Our delivery agent will contact the buyer to arrange for pick-up of the reverse shipment. If despite our delivery agents’ reasonable efforts, buyer is unable to return back the reverse shipment to us. The reverse shipment request will be stand cancelled. We will not entertain any further return request.

REFUND POLICY

1. Upon successful return and cancellation of the goods, Recycledevice will instantly initiate the refund in your wallet after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you; If the quality check fails, the product will be reshipped back to you and re-shipment cost will be borne by buyer. We will not entertain any further refund request.
2. Our decision on refunds shall be final and binding;
3. In circumstances where an extra or different amount has been transferred by mistake, buyer is accountable to return the difference amount instantly. If after auditing or at the time of regular inspection it came to the knowledge of the Recycledevice that they have wrongly transferred the amount to buyer, on demand they are liable to return the same. Recycledevice can claim the amount as per the applicable law;
4. If the request for refund is disputed by Recycledevice, the refund will not be credited unless and until such dispute resolved from the end of both the parties with mutual understanding. In the event of any dispute that remains unresolved for a period of 30 days, the Party aggrieved shall submit the dispute before Mediation Centre (High court of Allahabad and subordinate courts i.e., Gautam Budh Nagar) for mediation. In the event of any dispute that remains unresolved even in mediation then only that dispute will be referred to the court of law who has jurisdiction over such dispute.

GRIEVANCE REDRESSAL

Any grievance relating to the return, cancellation and refund policy may be directed by buyer to the grievance officer of Recycledevice who can be contacted at sales-support@recycledevice.com